Governance – the term used to describe how an organisation operates. It includes what it hopes to achieve, how it will achieve it and how it will be held accountable.

It is important to have written processes agreed so that everyone is clear about how SPCN works. Having clear information written down helps prevent misunderstandings.

Having clearly written policies and procedures helps ensure that everyone involved in the work of SPCN has guidelines on how to deal with situations when they occur.